Nairobi Water Announces 24-Hour Supply Interruption: Full List of Affected Estates and Roads

NAIROBI, 13 October 2026 — Thousands of households, businesses and institutions across several Nairobi neighbourhoods face a temporary disruption to piped water after Nairobi City Water and Sewerage Company announced an emergency shutdown of the NCT–Kigoro–Gigiri–Kabete pipeline.

According to a customer notice issued by the utility, Athi Water Works Development Authority (AWWDA) is shutting down the line to allow emergency repairs. The company estimates that the interruption will last approximately 24 hours, but its notice does not specify an exact time at which supply will return to every affected household.

The announcement covers parts of Westlands, Parklands, Ngara, Gigiri, Kilimani, Kileleshwa, Kibera, Nairobi West and neighbouring areas. Because distribution systems take time to refill, residents should follow further utility updates rather than assume water will return simultaneously everywhere.

Full list of Nairobi areas affected by the water interruption

The following locations are drawn from the three pages of the company’s customer notice. References to a road or estate may cover only the indicated sections and surrounding properties.

Riverside, Lavington, Kileleshwa and Kilimani

Riverside, Lavington, Kileleshwa and Kilimani, including surrounding areas, are listed among the affected locations.

Ngong Road, Adams Arcade and Ngumo

The notice identifies parts of Ngong Road from City Mortuary to Muchai Drive, and from Muchai Drive towards Kabarnet; Forces Memorial, Mbagathi Way, Sunview, parts of Adams Arcade and Woodley, Ngumo West, Golf Course I and II, Ngumo Nera, Double Tree, Kirichwa Lane and areas behind Green House near Adams Arcade.

Kibera, Jamhuri and Mbagathi

Affected locations include Kibera Lindi, Kambi Muru, Silanga, parts of Gatwekera, Kibera Plaza, Makini, Kibera Kianda, Olympic, Ayany, Karanja Road, Mwembeni, Makongeni, Jamhuri II, Park 1 and Park 2, parts of Southlands, Forces Memorial and Mbagathi Hospital and surrounding areas.

Nairobi West, Wilson Airport and Mbagathi Ridge

The company also lists Monali, Midland, NHC, Mai Mahiu Road, Quick Estate, Hamayun Estate, Heshima Gardens, Akila 1, Space Apartments, Wilson Airport, Lower Akiba United, Popo Road, the areas around KEBS and NEMA, Nairobi West, and Mbagathi Ridge between the GSU quarters and the Karen Road junction.

Ngara, Park Road and City Park

Residents and institutions along Park Road, City Park, Desai Road, Railway Quarters in Ngara, City Park Market, Jamhuri High School, Forest Road, Kipande Road, Limuru Road and surrounding parts of Ngara are included.

Gigiri and Parklands

The listed locations include the UNEP and United States Embassy neighbourhoods, International School environs, Kinanda Valley, Kihingo Estate and Magnolia. Parklands 1 to 5, Parklands Road, Suswa Road, Presidential Escort, Highridge, Iregi Road, Kusi Lane, Mwambao Road, Mbatu Mbatu, Masari Road and their surroundings are also named.

Westlands, Waiyaki Way and Brookside

In Westlands, the notice covers Lower Waiyaki Way, Westlands Road, Ring Road, Parklands Road, Muthithi Road, Chiromo Lane, Pio Gama Pinto Road, Ojijo Road, Tausi Lane, Forest Road, Mtama Road, Mpaka Road, Githuri Road, Lower Lantana Road, Sports Road, Westlands Avenue, David Osiele Road, the area around Rehema House and behind Consolata. Upper Brookside between Waiyaki Way and Brookside Junction, Brookside Gardens and Muguga Green are also included.

General Mathenge, Kabete and adjacent estates

Other affected locations are Upper General Mathenge between Peponi Road and Lower Kabete Road, Donyo Sabuk environs, Lower Kabete Lane, parts of Peponi Road and Peponi Grove, Lower Kabarsiran, Kabarsiran Close, Manyani East and West, parts of James Gichuru Road, Waruku and neighbouring areas.

Why has Nairobi Water interrupted supply?

The company attributes the shutdown to emergency repair works along the NCT–Kigoro–Gigiri–Kabete pipeline, which are being undertaken by AWWDA. The notice does not identify the precise fault, the section being repaired or the expected sequence of restoration. Those details should not be assumed without a further technical update.

Water distribution networks serve numerous branches and storage facilities. An interruption to a major line can affect neighbourhoods far from the repair site, which helps explain the broad geographical list in the notice.

What residents and businesses should do

• Use available water carefully. Prioritise drinking, cooking, essential hygiene and other critical household needs.
• Store water safely. Use clean, covered containers and keep drinking water separate from water intended for cleaning.
• Check on vulnerable neighbours. Older residents, people with disabilities and households caring for infants may need help accessing safe water.
• Plan essential services. Clinics, schools, restaurants and other facilities should review contingency supplies and hygiene arrangements.
• Watch for verified updates. Follow Nairobi Water’s official communications for changes to the repair timetable or restoration information.

When will water supply resume?

Nairobi Water describes the shutdown as lasting approximately 24 hours. That is an estimate for the works, not a guarantee that every tap will receive water at a particular hour. As of the notice provided on 13 October, no precise restoration time for each estate is stated.

The company apologised for the inconvenience and appealed to customers to use the available water sparingly while restoration work continues. Residents seeking service updates can consult the official Nairobi Water website and its verified public channels.

Read the official Nairobi Water notice

The following three pages reproduce the customer notices supplied for this report. Readers can use them to check their specific streets and neighbourhoods.

Sources: Nairobi City Water and Sewerage Company customer notices dated 13 October 2026, supplied to Daily Report KE; Nairobi Leo, 13 October 2026; Kenyans.co.ke, 13 October 2026.

Editor’s note: This report describes an announced emergency interruption, not a confirmed ongoing outage in every listed property. Updates to the company’s repair and restoration schedule may change the situation.