SHA and HMIS Transition: Provider Contracting Closes October 14
Updated October 9, 2026: The October 1 date previously reported for the Social Health Authority (SHA) digital transition has passed. The Ministry of Health’s latest guidance sets October 14 as the close of the HAKIKA provider contracting cycle and October 30 as the expected completion date for migration of the SHA Provider Portal to the Health Management Information System (HMIS).
What healthcare providers need to know
The Ministry says existing SHA contracts have been extended through October 14 and will not be extended further. HAKIKA contracting clinics are to operate in every county through that date. Facilities should confirm their own application status and outstanding requirements directly through SHA’s provider channels or their county health department, because eligibility and licensing requirements vary by facility and service.
HMIS migration is a separate timeline: the Ministry says it is expected to be completed by October 30. Its October 2 update said the transition should not interrupt care and that correctly submitted claims through the existing provider portal would continue to be processed under applicable requirements. The Ministry reported 6,427 public facilities, 38 private facilities certified by the Digital Health Agency, and 38 of 518 faith-based facilities had completed migration at the time of that update.
Contracting documents and claims
The Ministry’s October 5 notice says SHA can accept relevant documents held at county level. Facilities that meet the other contracting requirements may receive 30 days to submit specified outstanding documents, including NSSF, NEMA, fire-safety, NCPWD and ODPC documents. This conditional period does not waive statutory obligations. Required professional licences remain necessary, and a facility should only contract for services it is licensed to provide.
The same notice says clean claims are to be paid within 90 days of receipt and in the order received. Where funds are insufficient, the notice says unpaid clean claims will be recognised as certified liabilities, subject to appropriated funds. Providers should retain submission records and use SHA’s official channels to follow up on a claim or contracting issue.
What patients should do
The Ministry has said patients should continue receiving care during the migration. If a facility cannot verify cover or says its system is unavailable, ask its administration to confirm the next step with SHA; do not assume that an announced system deadline means a patient’s care has automatically stopped.
