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Kenyan taxpayer using an online tax portal to retrieve and reprint a KRA PIN certificate.

How to Retrieve and Reprint Your KRA PIN Certificate Online in Kenya

Kelvin Kibet

Losing your KRA PIN certificate does not mean you need to register for a new PIN. If you already have a KRA PIN, you can usually retrieve or reprint the certificate through official Kenya Revenue Authority channels.

Option 1: Reprint your KRA PIN certificate through iTax

KRA’s official guidance says taxpayers who can access their iTax account can reprint the certificate directly from the portal.

  1. Open the official iTax portal.
  2. Log in using your KRA PIN or user credentials.
  3. Open the Registration or taxpayer-profile section.
  4. Select the option to Reprint PIN Certificate.
  5. Choose the appropriate applicant type if prompted.
  6. Submit the request and download the certificate.

KRA has also reorganised some iTax menu items over time, so the exact location of the reprint option can change. If you do not see it under the old Registration menu, check the taxpayer-profile area.

Option 2: Retrieve your PIN if you have forgotten the number

If you no longer remember your KRA PIN, first try to recover access using the official iTax login and support options. KRA has also published guidance indicating that PIN retrieval may be available through its support channels and selected mobile or USSD services where the phone number is correctly linked to the taxpayer’s identity.

How to verify that a KRA PIN is genuine

KRA operates an official PIN Checker on iTax. The checker can confirm whether a PIN is genuine and active and displays limited taxpayer details. This is useful when you are verifying a PIN provided by a business, supplier or another party.

Do not register for a second PIN

If you already have a KRA PIN, avoid creating another registration simply because you cannot find the certificate. Duplicate or conflicting tax records can create unnecessary problems. Use the recovery, reprint or support channels instead.

Common problems and what to do

  • You forgot the password: use the official iTax password-reset or account-unlock process.
  • Your email or phone number has changed: use KRA’s support channels to update or verify your contact details.
  • The PIN Checker shows an inactive status: contact KRA before using the PIN for an important transaction.
  • You receive a certificate from someone else: verify the PIN independently through the official checker rather than relying on a PDF alone.

Safety tips

  • Use only the official KRA and iTax websites.
  • Do not share your iTax password or one-time codes.
  • Do not pay an individual who claims they can create a “special” KRA PIN outside official channels.
  • Keep a secure digital copy of your certificate once downloaded.

Official sources

For the latest procedure, consult KRA’s official pages on printing a PIN certificate and the official KRA PIN Checker.

Daily Report KE practical guide: This article is designed to help readers navigate official government processes and avoid unnecessary third-party fees or scams.

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Kelvin Kibet

Kelvin Kibet is a journalist and multimedia professional with more than six years of experience in journalism, digital media, content production, and newsroom operations.As Editor-in-Chief of Daily Report KE, Kelvin provides editorial leadership and oversees the quality, accuracy, and integrity of the platform's published content. He works with the editorial team to ensure that stories are properly reviewed, fact-checked, contextualized, and presented in accordance with professional journalistic standards.His responsibilities include supervising reporting processes, coordinating newsroom operations, reviewing stories before publication, strengthening editorial procedures, and maintaining standards of accuracy, fairness, and responsible journalism.Kelvin has experience in news reporting, digital journalism, multimedia storytelling, video production, community journalism, and editorial management. He is committed to producing informative, accurate, and public-interest content for Daily Report KE's readers.Areas of Expertise News Reporting Digital Journalism Multimedia Storytelling Investigative Reporting Community Journalism Editorial Management Video Production Content Production Key Responsibilities Editorial leadership and oversight Story review and publishing standards Fact-checking and verification Newsroom coordination Editorial planning and content development Newsroom ethics and quality control Maintaining accuracy and responsible journalism